Terms of service
Terms of Service
Last updated: September 14, 2026
Welcome to Chimerine.
These Terms of Service ("Terms") govern your access to and use of our website, online store, products, and related services (collectively, the "Services").
The Services are operated by:
Chimerine
Rudolfingerstrasse 13
8466 Trüllikon, Switzerland
Email: chimerine.support@gmail.com
Our online store is powered by Shopify.
By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.
Nothing in these Terms limits or excludes any consumer right that cannot be waived under applicable law.
1. Eligibility and Use of the Services
You may use our Services only for lawful purposes and in accordance with these Terms. You must be at least 18 years old, or the age of majority in your state, to place an order.
By using our Services, you confirm that the information you provide is accurate, complete, and current. If you create an account, you are responsible for keeping your credentials confidential and for all activity under your account.
2. Our Products
We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and other information on our website are accurate. Colors and appearance may vary depending on your device or screen settings, and product images are provided for illustrative purposes.
We reserve the right to modify product descriptions, discontinue products, and limit quantities where permitted by applicable law.
3. Orders and Contract Formation
When you submit an order, you are making an offer to purchase the products in your order. An order confirmation email acknowledges receipt but does not necessarily constitute acceptance unless expressly stated. A contract is formed when we accept your order and confirm it for fulfillment.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including where:
- a product is unavailable;
- there is an obvious pricing or product-description error;
- we reasonably suspect fraud or unauthorized activity;
- the order cannot be fulfilled or delivered to the requested destination; or
- acceptance would otherwise violate applicable law.
If we cancel an order after payment has been made, we will refund the amount paid.
If you wish to cancel an order after it has been accepted, contact us as soon as possible. We will try to accommodate cancellation requests where possible, but this may not be possible once an order has entered fulfillment or shipment.
4. Personal Use
Our products are offered for personal and household use. We reserve the right to refuse or limit orders we reasonably believe are intended for unauthorized commercial resale.
5. Prices and Payment
All prices displayed are the prices applicable at the time you place your order, unless an obvious error has occurred. Applicable taxes and shipping costs will be displayed at checkout.
We reserve the right to change prices, promotions, and discounts at any time. Changes will not affect an order that has already been accepted, except where correction of an obvious error is required or permitted by law.
You must provide accurate billing and payment information and be authorized to use the selected payment method. Payments are processed through third-party payment providers; we generally do not have access to your full payment card details.
6. Shipping and Delivery
We arrange delivery using third-party shipping and logistics providers. Estimated delivery times are provided for guidance and are not guaranteed unless we expressly state otherwise. Once we transfer your order to the carrier, title and risk of loss for the products pass to you.
We are not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, customs procedures, severe weather, or other events beyond our reasonable control.
If your order is not shipped within the timeframe stated at checkout (or within 30 days if no timeframe is stated), we will notify you and provide the option to cancel your order for a full refund, in accordance with FTC mail/internet order merchandise rules.
If your order is not delivered as expected, please contact us at chimerine.support@gmail.com.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy. We currently offer a voluntary 30-day return window from the date of delivery, subject to the conditions in that policy. This return window is offered as a matter of store policy and is not a legal requirement.
8. Defective or Non-Conforming Products
If you receive a defective, damaged, incorrect, or otherwise non-conforming product, please contact us at chimerine.support@gmail.com with your order number and, where appropriate, photographs of the issue. We will offer a replacement, repair, or refund at no additional cost.
Products we sell are covered by the implied warranty of merchantability under applicable state law. Nothing in these Terms limits any warranty rights available to you under federal or state law, including the Magnuson-Moss Warranty Act where applicable.
9. Intellectual Property
The content of our Services — including text, logos, trademarks, photographs, graphics, product images, videos, designs, and layouts — is owned by or licensed to us and protected by applicable intellectual property laws.
You may access and use the Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from our content without our prior written permission, except where permitted by law.
10. Reviews and Customer Content
If you submit a review, photo, comment, or other content ("Customer Content"), you are responsible for ensuring you have the rights to provide it. You must not submit content that is unlawful, fraudulent, misleading, defamatory, infringing, abusive, or otherwise violates applicable law.
By submitting Customer Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content in connection with operating, promoting, and improving our Services.
We may remove Customer Content that we reasonably believe violates these Terms or applicable law.
11. Feedback
If you submit, email, or otherwise send us any ideas, suggestions, or feedback about our Services ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and incorporate that Feedback for any purpose, including to improve our products and Services, without any obligation to compensate you or keep it confidential.
You represent that you have the rights necessary to submit any Feedback you provide, and that it will not violate any third party's rights. We are under no obligation to respond to, use, or maintain any Feedback you submit.
12. Third-Party Services and Links
Our Services may link to or use third-party services, payment providers, shipping providers, and social media features, which are subject to their own terms and privacy policies. We are not responsible for third-party content or practices we do not control.
Where we provide access to optional third-party tools (such as size-guide widgets or customer review apps), such tools are provided "as is," without any warranty on our part, and your use of them is at your own risk and subject to the relevant third party's own terms.
13. Shopify
Our online store is hosted and powered by Shopify. Purchases made through our store are transactions between you and Chimerine. Shopify provides the technology that enables us to operate our store but is not the seller of the products you purchase. See the Shopify Privacy Policy for details on how Shopify processes data.
14. Acceptable Use
You must not: violate applicable laws; attempt unauthorized access to our systems; interfere with our Services' operation or security; introduce malware; conduct fraudulent activity; impersonate another person; collect other users' personal data without authorization; scrape our Services in a manner that violates applicable restrictions; or infringe our intellectual property or that of third parties.
We may restrict or suspend access to our Services where reasonably necessary to protect our website, customers, or business, particularly in cases of suspected fraud or abuse.
15. Accuracy of Information
We make reasonable efforts to keep our website accurate and up to date. Occasional typographical, pricing, or product-information errors may occur. Where permitted by law, we may correct such errors. If an obvious error affects an unfulfilled order, we may contact you to confirm the corrected order or cancel it.
16. Availability of the Services
We aim to keep our Services available and functioning properly but do not guarantee they will always be uninterrupted, secure, or error-free.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our Services and their content are provided "as is" and "as available," without warranties of any kind, either express or implied. Nothing in this section limits any warranty or consumer right that cannot legally be excluded, including your rights under Section 8.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Chimerine's total liability arising out of or relating to these Terms or your use of the Services will not exceed the amount you paid for the product(s) giving rise to the claim.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under applicable law.
19. Indemnification
You agree to indemnify, defend, and hold harmless Chimerine and our officers, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of or related to: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Services.
We will notify you of any claim subject to this section. We may control the defense and settlement of such a claim, but will not settle any claim in a way that imposes non-monetary obligations on you without your consent.
20. Events Beyond Our Reasonable Control
We are not responsible for a failure or delay in performing our obligations where this results from circumstances beyond our reasonable control, including natural disasters, war, government action, strikes, transport disruptions, infrastructure failures, pandemics, or supplier failures. This does not affect any mandatory rights you may have concerning refunds or defective products.
21. Termination and Suspension
You may stop using our Services at any time. Where you have an account, you may request its closure by contacting us. We may suspend or terminate access to an account or parts of the Services where reasonably necessary, including in cases of fraud, abuse, or serious violation of these Terms.
22. Privacy
Our processing of personal information is described in our Privacy Policy. By using our Services, you acknowledge that your personal information may be processed as described there.
23. Dispute Resolution and Governing Law
These Terms are governed by the laws of Switzerland, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your state of residence provide you with greater or non-waivable protection, in which case those provisions will apply to the extent required.
We encourage you to contact us first at chimerine.support@gmail.com to resolve any dispute informally. [Optional: if you intend to include a formal arbitration clause or a specific venue for disputes, this should be drafted with input from a US attorney, since enforceability and required disclosures for arbitration and class-action-waiver clauses vary significantly by state.]
24. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Chimerine regarding your use of the Services, and supersede any prior agreements or communications on this subject.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements. The latest version will be available on our website with the applicable "Last updated" date. Changes will not retroactively alter rights or obligations from orders already accepted.
26. Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
27. No Waiver
If we do not immediately enforce a right or provision under these Terms, this does not mean we have waived that right or provision.
28. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law. We may transfer our rights and obligations as part of a merger, acquisition, restructuring, or sale of our business, provided this does not unlawfully reduce your rights.
29. Contact Information
If you have questions about these Terms, please contact us:
Store Name: Chimerine
Phone Number: +41 79 688 83 49
Email: chimerine.support@gmail.com
Customer Service Hours: Monday - Sunday, 9:00 AM - 8:00 PM (ET)
Address: Rudolfingerstrasse 13, 8466 Trüllikon, Switzerland