Free Shipping

Every order ships free and includes tracking. Duties are already covered, so there are no surprise fees at your door.

Easy Returns

Changed your mind? Send unworn items back within 30 days of delivery and we’ll refund your original payment method.

Secure Payment

Pay with Shop Pay, Apple Pay, Google Pay, or a major credit card. Every payment is encrypted and handled by trusted payment partners.

Customer Service

Questions about sizing or your order? chimerine.support@gmail.com. We’re here every day, 9 AM to 8 PM AEST.

FAQ

Do you offer free shipping?
Yes, shipping is free on every order. We want your purchase to arrive quickly and safely, at no extra cost to you.
Can I return an item if it doesn't fit or I don't like it?
Of course! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition. Just get in touch through our Contact Page or email us at chimerine.support@gmail.com, and we'll walk you through the return process.
How can I track my order?
Once your order has been processed, we'll send you a confirmation email with your personal tracking number. You can follow your package at any time on our Order Tracking Page.
How do I choose the right size?
Every product comes with a detailed size chart to help you find your best fit. If you're between two sizes, we recommend sizing up for extra comfort. Still not sure? Our customer support team is happy to help.
What payment methods do you accept?
You can shop safely and securely with:
  • Credit Cards (Visa & Mastercard)
  • Apple Pay
  • Google Pay
  • Shop Pay
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and keep checkout safe.
How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery times vary with your location and seasonal demand, and you'll always get tracking updates by email.
How can I contact you if I have questions?
Our customer support team is always happy to help. Reach us through our Contact Page or by email at chimerine.support@gmail.com. We usually reply within 24 hours.