Refund policy
Return & Refund Policy
We want you to be happy with your purchase. If you are not satisfied with your order, you may return it in accordance with the terms below.
1. Our Return Policy
We accept returns within 30 days of delivery for most items, for any reason, subject to the conditions below. You'll need your order number or proof of purchase to complete a return.
To start a return, please contact us at:
Please include your order number and the reason for your return. Items sent back to us without first requesting a return will not be accepted.
2. Condition of Returned Items
Returned items must be unworn, unwashed, and in their original condition, with tags attached. For fashion items, you may try an item on as you would in a store, but items showing signs of wear, use, odor, or alteration will not be eligible for a return.
Where possible, please return the item with its original packaging, tags, and accessories.
3. Return Shipping Costs
Unless otherwise stated, you are responsible for the cost of return shipping.
If an item is defective, damaged, incorrect, or otherwise does not match your order, please contact us before returning it — different terms apply in these circumstances, and we may cover the cost of return shipping.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.
Original shipping charges are non-refundable, except where the return is due to our error or a defective item.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at chimerine.support@gmail.com.
5. Defective, Damaged, or Incorrect Items
Please inspect your order after delivery and contact us as soon as reasonably possible if:
- the item is defective;
- the item was damaged during delivery;
- you received the wrong item;
- the item is missing parts or accessories; or
- the item does not correspond to what you ordered or was advertised.
Please contact us at chimerine.support@gmail.com and provide your order number and, where appropriate, photographs showing the problem. We will offer a replacement, repair, or refund at no additional cost to you.
Products we sell are also covered by the implied warranty of merchantability under applicable state law, meaning items are expected to be fit for their ordinary purpose. This return policy does not limit any rights you may have under applicable federal or state consumer protection law.
6. Shipping Time Disclosures
In accordance with FTC rules on mail, internet, and phone order merchandise, we will ship your order within the timeframe stated at checkout or on our Shipping Policy. If we are unable to ship within that timeframe, we will notify you and provide the option to cancel your order for a full refund.
7. Exceptions to Returns
The following items cannot be returned:
- items marked as Final Sale at the time of purchase;
- worn, washed, or altered items;
- items missing original tags; and
- gift cards.
If you are unsure whether a particular item can be returned, please contact us before making a purchase or a return.
8. Sale and Discounted Items
Unless marked as Final Sale, sale and discounted items may be returned under the same terms as full-price items.
9. Exchanges
We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item in accordance with this policy and place a new order separately.
10. Return Address
Please do not send a return to the address printed on the parcel unless we have specifically instructed you to do so. We will provide return instructions and the correct return address once your return has been approved.
11. Contact
For all return and refund questions, please contact us at:
Store Name: Chimerine
Phone Number: +41 79 688 83 49
Email: chimerine.support@gmail.com
Customer Service Hours: Monday - Sunday, 9:00 AM - 8:00 PM (ET)
Address: Rudolfingerstrasse 13, 8466 Trüllikon, Switzerland
Please include your order number whenever possible so that we can assist you as quickly as possible.
We recommend obtaining proof of postage when returning an item.