IP & DMCA Policy

Intellectual Property & DMCA Policy

Chimerine respects the intellectual property rights of others and expects our customers, vendors, and website visitors to do the same. We are committed to responding promptly to valid claims of copyright, trademark, or other intellectual property infringement in accordance with the Digital Millennium Copyright Act ("DMCA") and applicable U.S. law.

This policy explains how to report a concern and what happens after you do.

Our Response Process

When we receive a report of alleged intellectual property infringement, we generally follow this process:

  1. Review - We review the report to confirm it includes the information required below. Incomplete reports may be returned to the sender with a request for additional detail.
  2. Action - If the report appears valid, we will remove or disable access to the reported material in a timely manner, in accordance with our obligations under the DMCA.
  3. Notification - Where applicable, we will notify the party who posted or is responsible for the reported material, and provide them an opportunity to respond with a counter-notification as permitted by law.
  4. Counter-Notification - If a valid counter-notification is received, we may restore the material after the timeframe required by law, unless the original complainant files for a court order preventing this.
  5. Repeat Infringers - We reserve the right to terminate accounts or remove listings belonging to individuals or vendors who are found to be repeat infringers.

We aim to acknowledge all valid reports within 3 business days and to resolve most matters within 10 business days of receiving a complete report.

Reporting an Intellectual Property Concern

If you believe that content on our site infringes your copyright, trademark, or other intellectual property rights, please submit a written notice to our designated agent that includes the following:

  • A physical or electronic signature of the person authorized to act on behalf of the rights owner
  • Identification of the copyrighted work or trademark you claim has been infringed
  • Identification of the specific material you claim is infringing, including a URL or other information reasonably sufficient to allow us to locate it on our site
  • Your contact information, including your name, address, telephone number, and email address
  • A statement that you have a good-faith belief that the use of the material is not authorized by the copyright or trademark owner, their agent, or the law
  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorized to act on their behalf

Please send your notice to:

Email: chimerine.support@gmail.com

Please note: submitting a false or bad-faith claim of infringement may result in liability for damages under the DMCA and other applicable U.S. law. We recommend consulting a legal professional if you're uncertain whether material actually infringes your rights before submitting a notice.

Counter-Notification

If you believe material you posted was removed or disabled in error, you may submit a counter-notification to the address above that includes:

  • Your physical or electronic signature
  • Identification of the material that was removed and its location before removal
  • A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification
  • Your name, address, telephone number, and a statement consenting to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, an applicable judicial district), and that you will accept service of process from the person who filed the original notice

Questions

If you have questions about this policy, please contact us at chimerine.support@gmail.com or through our Contact Us page.

This policy does not constitute legal advice. Chimerine reserves the right to update this policy at any time.

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Shipping & Delivery

How long will my order take to arrive?
Handling time is 1-3 business days, plus 5-8 business days transit - about 6-11 business days total. See our Shipping Policy for details.
Do you offer free delivery?
Yes, on all orders.
Where do you ship to?
Currently, we ship exclusively within the United States.
How can I track my order?
You'll receive a tracking link by email once your order ships. You can also track anytime through our Track Order page.
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Returns & Refunds

What is your returns policy?
We offer a voluntary 30-day return window from the date of delivery. See our Return Policy for full details.
How do I start a return?
Email us at chimerine.support@gmail.com with your order number and the reason for your return, and we'll walk you through the next steps.
Do I have a legal right to cancel my order?
The United States doesn't have a general legal right of withdrawal for online purchases. Our 30-day return window is offered voluntarily as store policy, not a legal requirement - but it works just the same for you either way.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 7 business days.
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Orders & Payment

What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
You have a 1-hour window after placing your order to request a cancellation. Once your order enters processing, we're unable to make changes.
Is my payment information secure?
Yes. All transactions are encrypted and processed through PCI-DSS compliant payment gateways. We never store your full card details.
When will I receive my refund?
Once approved, refunds appear on your original payment method within 7 business days.
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Products & Sizing

How do I choose the right size?
Check the size guide on each product page for measurements. If you're between sizes or unsure, feel free to reach out and we're happy to help you pick.
Will the colour match what I see on the screen?
We do our best to photograph items accurately, but colour can appear slightly different depending on your screen's brightness and settings.
What should I do if the item is out of stock?
Use the "Notify Me" option on the product page if available, or reach out to us directly - we're often able to let you know when a restock is expected.
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Customer Care

There's a problem with my order - what should I do?
We're sorry to hear that. Please reach out to us at chimerine.support@gmail.com with your order number and a short description of the issue - photos are helpful if the problem is with the item itself. We'll work with you to sort it out, whether that means a replacement, a refund, or something else that makes it right.
My package is lost or damaged - what now?
If your tracking shows delivered but you haven't received it, please check with neighbors and your building's front desk or mailroom first, then contact us within 7 days so we can investigate with the carrier. If your item arrives damaged, contact us within 30 days with photos and we'll arrange a replacement or refund at no cost to you.
How can I get in touch with customer support?
You can reach us anytime at chimerine.support@gmail.com or through our Contact Us page. We typically respond within 24 hours.