Payment Policy

Payment Policy

At Chimerine, we want your checkout experience to be simple, secure, and transparent. Please read below for details on how payments are processed on our store.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Shop Pay / Apple Pay / Google Pay

All payments are processed securely through Shopify's payment gateway and our trusted third-party payment processors.

2. When Payment Is Taken

Payment is charged in full at the time you place your order. This confirms your order and allows us to begin processing it right away. We do not offer "pay on delivery" or delayed billing at this time.

If for any reason your payment cannot be processed, your order will not be confirmed, and you will be notified at checkout.

3. Currency

All prices on our website are displayed in U.S. Dollars (USD). If your payment method is not denominated in USD, your bank or card provider may convert the charge at their prevailing exchange rate. Any currency conversion fees charged by your bank are outside of our control.

4. Security

Your payment information is important to us. All transactions on our site are encrypted and processed through PCI-DSS compliant payment gateways. We do not store your full credit card details on our servers at any time.

Once your purchase is complete, we are only able to see your billing information, shipping information, order details, and the last 4 digits of your card - never your full card number.

You can verify you're on a secure page by looking for a closed lock icon in your browser's address bar, and by checking that the site address begins with "https" rather than "http."

We recommend only entering payment information on our official website, www.chimerine.com, and never sharing your card details via email, social media, or messaging apps claiming to represent us.

5. Pricing, Sales Tax, and Import Duties

All prices listed on our site are current at the time of publishing and are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a technical or human error, we reserve the right to cancel the order and issue a full refund, or contact you to confirm whether you'd like to proceed at the correct price.

Sales tax, where applicable, is calculated at checkout based on your shipping address and applicable state and local law.

Import duties. Our prices include applicable customs duties at checkout. We ship on a Delivered Duty Paid (DDP) basis, meaning you will not be charged additional customs duties on delivery. The amount you pay at checkout is the total amount you'll pay for your order.

6. Refunds

Refunds are issued to your original payment method once your return or cancellation has been approved in accordance with our Refund Policy. Please allow 7 business days for the refund to appear, depending on your bank or card provider's processing times.

7. Fraud Prevention

To protect our customers and our business, we may use fraud-detection tools to review orders before they are processed or shipped. If an order is flagged for review, we may contact you to verify your identity or payment details before proceeding.

We reserve the right to cancel or refuse any order we reasonably believe to be fraudulent, unauthorized, or in violation of this policy. If your order is cancelled for this reason, any payment taken will be refunded in full.

If you believe your card or account has been used without your authorization on our site, please contact us immediately.

8. Contact Information

If you have any questions about payments, billing, or this policy, please reach out to us:

Email: chimerine.support@gmail.com
Contact form: Contact Us

We're happy to help.

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Shipping & Delivery

How long will my order take to arrive?
Handling time is 1-3 business days, plus 5-8 business days transit - about 6-11 business days total. See our Shipping Policy for details.
Do you offer free delivery?
Yes, on all orders.
Where do you ship to?
Currently, we ship exclusively within the United States.
How can I track my order?
You'll receive a tracking link by email once your order ships. You can also track anytime through our Track Order page.
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Returns & Refunds

What is your returns policy?
We offer a voluntary 30-day return window from the date of delivery. See our Return Policy for full details.
How do I start a return?
Email us at chimerine.support@gmail.com with your order number and the reason for your return, and we'll walk you through the next steps.
Do I have a legal right to cancel my order?
The United States doesn't have a general legal right of withdrawal for online purchases. Our 30-day return window is offered voluntarily as store policy, not a legal requirement - but it works just the same for you either way.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 7 business days.
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Orders & Payment

What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
You have a 1-hour window after placing your order to request a cancellation. Once your order enters processing, we're unable to make changes.
Is my payment information secure?
Yes. All transactions are encrypted and processed through PCI-DSS compliant payment gateways. We never store your full card details.
When will I receive my refund?
Once approved, refunds appear on your original payment method within 7 business days.
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Products & Sizing

How do I choose the right size?
Check the size guide on each product page for measurements. If you're between sizes or unsure, feel free to reach out and we're happy to help you pick.
Will the colour match what I see on the screen?
We do our best to photograph items accurately, but colour can appear slightly different depending on your screen's brightness and settings.
What should I do if the item is out of stock?
Use the "Notify Me" option on the product page if available, or reach out to us directly - we're often able to let you know when a restock is expected.
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Customer Care

There's a problem with my order - what should I do?
We're sorry to hear that. Please reach out to us at chimerine.support@gmail.com with your order number and a short description of the issue - photos are helpful if the problem is with the item itself. We'll work with you to sort it out, whether that means a replacement, a refund, or something else that makes it right.
My package is lost or damaged - what now?
If your tracking shows delivered but you haven't received it, please check with neighbors and your building's front desk or mailroom first, then contact us within 7 days so we can investigate with the carrier. If your item arrives damaged, contact us within 30 days with photos and we'll arrange a replacement or refund at no cost to you.
How can I get in touch with customer support?
You can reach us anytime at chimerine.support@gmail.com or through our Contact Us page. We typically respond within 24 hours.