About us

Our Story

It started the way most good things do - with a problem nobody else seemed to be solving. We were tired of choosing between sweaters that looked good and sweaters that actually kept us warm without falling apart after a few wears. Fast fashion knitwear pilled after three washes. "Elevated" brands charged a premium for basics that weren't actually any better. So in 2024 we began with a simple question: why is it so hard to find winter tops worth keeping?

We kept coming back to French fashion as a reference point - not for the logos, but for the philosophy. Fewer pieces, chosen well, worn for years instead of weeks. That idea shaped everything about how we wanted to build this, and it's where the name Chimerine comes from - a nod to that same French sensibility we kept returning to. There was no big launch. Just a small, focused collection of women's sweaters and knits, chosen carefully, and a decision to only sell what we'd actually want in our own closet come winter.

How We Started

Before anything went up on the site, it had to earn a spot. We tried on the samples ourselves, asked friends what they thought, and if a knit felt cheap or a fit felt off, it didn't make the cut - no matter how good it looked in a photo. That first collection was small on purpose: a handful of sweaters and knit tops we'd stand behind, not a hundred we wouldn't.

By 2025, word had spread past our friends and into strangers' closets. We were still small, but we were no longer just an idea - we were becoming a brand people came back to for their winter wardrobe.

Our Mission & Vision

Our mission is simple: make it easy to build a winter wardrobe you actually love, one carefully chosen sweater or knit top at a time, without the waste, guesswork, or guilt that comes with fast fashion. That means we curate instead of just stocking shelves - every piece is chosen because someone on our team genuinely liked it, not because it was trending or cheap to source. We care about fit and fabric first, trend second, and we stay small on purpose so we can actually stand behind everything we sell.

Our vision is a world where getting dressed for winter feels simple again - where closets are smaller, but everything in them fits, keeps you warm, and gets worn all season. And when something's wrong with your order, you're talking to someone who actually cares about getting it right - not a script.

Welcome to Chimerine. We're glad you're here.

Chimerine is owned and operated by Julian Fassio, a sole proprietorship registered in Switzerland.

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Shipping & Delivery

How long will my order take to arrive?
Handling time is 1-3 business days, plus 5-8 business days transit - about 6-11 business days total. See our Shipping Policy for details.
Do you offer free delivery?
Yes, on all orders.
Where do you ship to?
Currently, we ship exclusively within the United States.
How can I track my order?
You'll receive a tracking link by email once your order ships. You can also track anytime through our Track Order page.
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Returns & Refunds

What is your returns policy?
We offer a voluntary 30-day return window from the date of delivery. See our Return Policy for full details.
How do I start a return?
Email us at chimerine.support@gmail.com with your order number and the reason for your return, and we'll walk you through the next steps.
Do I have a legal right to cancel my order?
The United States doesn't have a general legal right of withdrawal for online purchases. Our 30-day return window is offered voluntarily as store policy, not a legal requirement - but it works just the same for you either way.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 7 business days.
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Orders & Payment

What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
You have a 1-hour window after placing your order to request a cancellation. Once your order enters processing, we're unable to make changes.
Is my payment information secure?
Yes. All transactions are encrypted and processed through PCI-DSS compliant payment gateways. We never store your full card details.
When will I receive my refund?
Once approved, refunds appear on your original payment method within 7 business days.
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Products & Sizing

How do I choose the right size?
Check the size guide on each product page for measurements. If you're between sizes or unsure, feel free to reach out and we're happy to help you pick.
Will the colour match what I see on the screen?
We do our best to photograph items accurately, but colour can appear slightly different depending on your screen's brightness and settings.
What should I do if the item is out of stock?
Use the "Notify Me" option on the product page if available, or reach out to us directly - we're often able to let you know when a restock is expected.
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Customer Care

There's a problem with my order - what should I do?
We're sorry to hear that. Please reach out to us at chimerine.support@gmail.com with your order number and a short description of the issue - photos are helpful if the problem is with the item itself. We'll work with you to sort it out, whether that means a replacement, a refund, or something else that makes it right.
My package is lost or damaged - what now?
If your tracking shows delivered but you haven't received it, please check with neighbors and your building's front desk or mailroom first, then contact us within 7 days so we can investigate with the carrier. If your item arrives damaged, contact us within 30 days with photos and we'll arrange a replacement or refund at no cost to you.
How can I get in touch with customer support?
You can reach us anytime at chimerine.support@gmail.com or through our Contact Us page. We typically respond within 24 hours.