Shipping policy
Shipping Policy
We want to get your order to you as quickly and reliably as possible. Here's what to expect.
1. Shipping Coverage
We currently ship to all 50 U.S. states, including P.O. boxes and APO/FPO/DPO military addresses.
2. Products Covered
This policy applies to all products sold on our website. Any product-specific shipping exceptions (for example, pre-order or made-to-order items with different timelines) will be clearly noted on the relevant product page.
3. Delivery Locations
We deliver to residential and business addresses, P.O. boxes, and APO/FPO/DPO military addresses within our shipping coverage area. Please note that delivery to APO/FPO/DPO addresses is handled via USPS military mail and may take longer than our standard estimated delivery times below. We are unable to deliver to addresses outside the United States at this time.
4. Order Cut-Off Time
Orders placed before 11:00 PM ET, Monday through Friday, will begin processing the same business day. Orders placed after this time, or on weekends and public holidays, will begin processing the next business day.
5. Order Handling Time
Once your order is placed, please allow 1-3 business days for handling before it ships. This includes verifying your order, preparing it for shipment, and handing it off to our shipping carrier.
Orders are not processed on weekends or public holidays.
6. Shipping and Delivery Time
Once your order ships, please allow 5-8 business days for delivery, depending on your location.
Estimated total delivery time (handling + shipping): 6-11 business days from the date your order is placed.
These are estimates, not guarantees. Delivery times may vary due to circumstances outside our control, including customs processing, carrier delays, weather, or other disruptions.
7. Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. We offer free shipping on all orders.
8. Duties and Import Fees
We ship on a Delivered Duty Paid (DDP) basis. Applicable customs duties are included in the price you pay at checkout, so you will not be charged additional duties or fees on delivery.
9. Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your order anytime through our Track Order page.
If you haven't received tracking information within 3 business days of your order being processed, please contact us.
10. Shipping Delays
In accordance with FTC rules on mail, internet, and phone order merchandise, if we are unable to ship your order within the timeframe stated above, we will notify you and provide the option to cancel your order for a full refund.
11. Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly due to an inaccurate address provided at checkout. If you notice an error shortly after placing your order, contact us right away and we'll do our best to correct it before it ships.
12. Failed Delivery or Returned Packages
If a package cannot be delivered due to an incorrect address, a failed delivery attempt, or it otherwise goes unclaimed and is returned to us, we will contact you to arrange a new shipment. Reshipping may incur an additional shipping charge.
13. Lost or Missing Packages
If your tracking shows your package as delivered but you haven't received it, please check with neighbors and your building's front desk or mailroom, then contact us within 7 days so we can investigate with the carrier.
If your package appears lost in transit, please contact us and we'll work with the carrier to locate it or arrange a replacement or refund.
14. Contact Us
If you have any questions about shipping, please reach out:
Email: chimerine.support@gmail.com
Contact form: Contact Us