Shipping policy

Shipping Policy

We want to get your order to you as quickly and reliably as possible. Here's what to expect.

1. Shipping Coverage

We currently ship to all Australian states and territories.

2. Products Covered

This policy applies to all products sold on our website. Any product-specific shipping exceptions (for example, pre-order or made-to-order items with different timelines) will be clearly noted on the relevant product page.

3. Delivery Locations

We deliver to residential and business addresses in Australia. Please enter a full street address where possible, as some carriers cannot deliver to PO Boxes. We are unable to deliver outside Australia at this time.

4. Order Cut-Off Time

Orders placed before 11:00 PM AEST, Monday to Friday, will begin processing the same business day. Orders placed after this time, or on weekends and public holidays, will begin processing the next business day.

5. Order Handling Time

Once your order is placed, please allow 1-3 business days for handling before it ships. This includes verifying your order, preparing it for shipment, and handing it to our shipping carrier.

Orders are not processed on weekends or public holidays.

6. Shipping and Delivery Time

Once your order ships, please allow 5-8 business days for delivery, depending on your location.

Estimated total delivery time (handling + shipping): 6-11 business days from the date your order is placed.

These are estimates, not guarantees. Delivery times may vary due to circumstances outside our control, such as customs processing, carrier delays, weather, or other disruptions.

7. Shipping Costs

We offer free shipping on all orders within Australia. All prices are shown in Australian dollars (AUD).

8. GST, Duties and Import Fees

We ship on a Delivered Duty Paid (DDP) basis. Any customs duties or import charges that apply are covered by us, so you will not be asked to pay additional duties, taxes, or fees on delivery. We are not currently registered for GST, so prices do not include GST.

9. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your order anytime through our Track Order page.

If you haven't received tracking information within 3 business days of your order being processed, please contact us.

10. Shipping Delays

If we are unable to ship your order within the timeframe stated above, we will notify you and give you the option to cancel your order for a full refund.

11. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly because of an inaccurate address provided at checkout. If you notice an error shortly after placing your order, contact us right away and we'll do our best to correct it before it ships.

12. Failed Delivery or Returned Packages

If a package cannot be delivered because of an incorrect address or a failed delivery attempt, or if it goes unclaimed and is returned to us, we will contact you to arrange a new shipment. Reshipping may incur an additional shipping charge.

13. Lost or Missing Packages

If your tracking shows your package as delivered but you haven't received it, please check with neighbours and your building's reception or mailroom, then contact us within 7 days so we can investigate with the carrier.

If your package appears lost in transit, please contact us and we'll work with the carrier to locate it or arrange a replacement or refund.

14. Contact Us

If you have any questions about shipping, please reach out:

Email: chimerine.support@gmail.com
Contact form: Contact Us