Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

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Shipping & Delivery

How long will my order take to arrive?
Handling time is 1-3 business days, plus 5-8 business days transit - about 6-11 business days total. See our Shipping Policy for details.
Do you offer free delivery?
Yes, on all orders.
Where do you ship to?
Currently, we ship exclusively within the United States.
How can I track my order?
You'll receive a tracking link by email once your order ships. You can also track anytime through our Track Order page.
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Returns & Refunds

What is your returns policy?
We offer a voluntary 30-day return window from the date of delivery. See our Return Policy for full details.
How do I start a return?
Email us at chimerine.support@gmail.com with your order number and the reason for your return, and we'll walk you through the next steps.
Do I have a legal right to cancel my order?
The United States doesn't have a general legal right of withdrawal for online purchases. Our 30-day return window is offered voluntarily as store policy, not a legal requirement - but it works just the same for you either way.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 7 business days.
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Orders & Payment

What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
You have a 1-hour window after placing your order to request a cancellation. Once your order enters processing, we're unable to make changes.
Is my payment information secure?
Yes. All transactions are encrypted and processed through PCI-DSS compliant payment gateways. We never store your full card details.
When will I receive my refund?
Once approved, refunds appear on your original payment method within 7 business days.
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Products & Sizing

How do I choose the right size?
Check the size guide on each product page for measurements. If you're between sizes or unsure, feel free to reach out and we're happy to help you pick.
Will the colour match what I see on the screen?
We do our best to photograph items accurately, but colour can appear slightly different depending on your screen's brightness and settings.
What should I do if the item is out of stock?
Use the "Notify Me" option on the product page if available, or reach out to us directly - we're often able to let you know when a restock is expected.
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Customer Care

There's a problem with my order - what should I do?
We're sorry to hear that. Please reach out to us at chimerine.support@gmail.com with your order number and a short description of the issue - photos are helpful if the problem is with the item itself. We'll work with you to sort it out, whether that means a replacement, a refund, or something else that makes it right.
My package is lost or damaged - what now?
If your tracking shows delivered but you haven't received it, please check with neighbors and your building's front desk or mailroom first, then contact us within 7 days so we can investigate with the carrier. If your item arrives damaged, contact us within 30 days with photos and we'll arrange a replacement or refund at no cost to you.
How can I get in touch with customer support?
You can reach us anytime at chimerine.support@gmail.com or through our Contact Us page. We typically respond within 24 hours.